The following outlines our privacy policy for this site, summarizing the personal data we collect, how it it used and how you can control it.

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Contact details 
 

Post:  Barreflies, Workshop 11, Open Market, Marshalls Row, BRIGHTON, BN1 4JU, GB 
Telephone:  07944008533 
Email:  amanda@thecuriousphysio.com 
 
What information we collect, use, and why 
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods: 

• Name, address and contact details 

• Gender 

• Pronoun preferences 

• Date of birth 

• Emergency contact details 

• Health information (including medical conditions, allergies, medical requirements and medical history) 

• Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions) 

• Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)

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We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods. This information is subject to additional protection due to its sensitive nature: 

• Health information 

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We collect or use the following personal information for patient app or portal functionality: 

• Names and contact details 

• Information used for security purposes 

• Marketing preferences 

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We collect or use the following personal information for information updates, marketing or market research purposes: 

• Names and contact details 

• Marketing preferences 

• Website and app user journey information 

• Records of consent, where appropriate 

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We collect or use the following personal information for dealing with queries, complaints or claims: 

• Names and contact details 

• Account information 

• Purchase or service history 

• Relevant information from previous investigations 

• Customer or client accounts and records 

• Information relating to health and safety (including incident investigation details and reports and accident book records) 

• Correspondence 

 
Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

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• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. 

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification. 

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure. 

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing. 

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing. 

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability. 

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent. 

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If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

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Our lawful bases for the collection and use of your data 
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:

 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

• Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

  • We collect and use personal details for 4 reasons: We need to collect personal information about a patient's health in order to provide them with the best possible treatment. By requesting treatment and our agreement to provide that care constitutes a contract. They can, of course, refuse to provide the information, but if they were to do that we would not be able to provide treatment. We have a ‘Legitimate Interest’ in collecting that information because without it we could not do our job effectively and safely. We also think that it is important that we can contact a patient in order to confirm their appointments with us or to update them on matters related to their medical care. This again constitutes ‘Legitimate Interest’ but this time it is their legitimate interest. Provided we have a patient\'s consent, we may send them exercises electronically. They may withdraw this consent at any time. We have a legal obligation to retain records for 7 years after your most recent appointment (or age 25 if this is longer), but after this period a patient can ask us to delete records if they so wish. After 7 years (or age 25 if longer) we will dispose of a patient\'s records.

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability. 

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Our lawful bases for collecting or using personal information for patient app or portal functionality are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

  • We have a ‘Legitimate Interest’ in collecting that information because without it the user would not be able to manage their bookings. 

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

 

Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

  • We have a 'legitimate interest' in collecting or using personal information (specifically name, mobile number and email address) for information updates (e.g. class\/ appointment reminders or schedule changes) and marketing purposes (e.g. newsletter). However, explicit consent is required and6 the user is able to opt out at any time. 

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

  • Legitimate Interests (to defend a claim) and Legal Obligation (record keeping for potential legal scrutiny). 

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

Where we get personal information from 

• Directly from you 

• Family members or carers 

 

How long we keep information 
We keep adult patient records for 8 years from the last treatment or death, while child records (under 18) are kept until their 25th birthday, or 26th if treated at 17, following GDPR and national guidance, always ensuring secure storage and clear disposal policies.  

 

Who we share information with 
Data Processors 
Stripe 

This data processor does the following activities for us: We do not store the full payment details on our own servers. Stripe, a trusted third-party payment processor, handles and stores this information securely on our behalf, in compliance with industry standards like PCI-DSS. We might store a customer identifier or a limited set of non-sensitive information (like the last four digits of a card and its expiration date) that is securely provided by Stripe, which allows you to manage payments and subscriptions without having access to the raw details. 
 
Rehab Guru 

This data processor does the following activities for us: Data Processor for Physiotherapy, Sports Massage and special populations (Prenatal, Osteoporosis, etc). Rehab Guru provides the software and infrastructure for us to collect, store, and deliver exercise programs, essentially processing the data on behalf of the controller (Curious Physio/Barreflies). 
 

Wix 

Wix processes our0 site visitors' data as instructed by us and for the purpose of providing their services to you. 
Data Processing Agreement (DPA): Wix provides a binding Data Processing Agreement that outlines its obligations as a data processor and is designed to help you comply with data protection laws like the GDPR and CCPA. You can review the Wix Data Processing Agreement for more information. 

Security Measures: Wix implements various technical and organisational security measures to protect the data it processes. 
 
Others we share personal information with 

• Other health providers (eg GPs and consultants where written consent is provided by the patient/ client). 

 
 
Duty of confidentiality 

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where: 

• you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses); 

• we have a legal requirement (including court orders) to collect, share or use the data; 

• on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime); 

• If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or 

• If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process. 

 
Sharing information outside the UK 
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. 

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For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above. 

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Organisation name: Wix 

Category of recipient: website hosting, e-commerce, blogging, SEO, email marketing 

Country the personal information is sent to: United States of America and Ireland 

• How the transfer complies with UK data protection law: Wix ensures compliance with international data transfer laws by utilizing specific legal mechanisms and technical safeguards, including General Data Protection Regulation (GDPR): A European regulation protecting the personal data and privacy rights of EU citizens. This applies to any entity processing EU citizens' data, regardless of the entity's physical location. 

• California Consumer Privacy Act (CCPA): Legislation designed to protect the consumer rights of California residents. 

• Lei Geral de Proteção de Dados (LGPD): A Brazilian regulation intended to strengthen data protection for all Brazilian citizens 

 
Transfer mechanism 

When transferring data outside of the European Economic Area (EEA) to countries that do not have an "adequacy decision" (meaning the European Commission hasn't determined their data protection level is equivalent to the EU's), Wix relies on specific legal safeguards:  

• Standard Contractual Clauses (SCCs): Wix uses the current set of SCCs, approved by the European Commission, as the primary legal mechanism for such data transfers. 

• Adequacy Decisions: Transfers to certain countries, like Israel where Wix.com Ltd. is based, are covered by the European Commission's adequacy decisions, which recognize their sufficient level of data protection. 

• Additional Safeguards: Alongside SCCs, Wix implements "additional technical, contractual and organizational safeguards" to ensure data remains protected to industry standards, even if local legal requirements in the destination country are lesser.  

 
How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF

Helpline number: 0303 123 1113 
Website: https://www.ico.org.uk/make-a-complaint